Terms & Conditions
All published prices are based upon self-catering accommodation.
A deposit of one third of the cost of the holiday is required and reservations will be held as a provisional booking for 7 days. The balance is payable within four weeks of the arrival date. For last minute bookings (this shall mean bookings made less than two weeks from arrival date) full payment will be required to reserve the accommodation. Payment can be made by credit card (phone or fax card details to us) or by cheque (payable to C Trim). N.B. Payment by credit card will show as ‘Animal Crackers’ on your statement.
In the event of your needing to cancel your holiday, we regret that your deposit cannot be refunded. If the balance has been paid we will endeavour to re-let the property and, if successful, we will make a refund to the value of the balance for the re-let period. We therefore strongly recommend that you take out holiday cancellation insurance.
There is strictly NO SMOKING in the chalets. (If we suspect anyone to be smoking in the chalets then you and your party will be asked politely to leave.)
5. HIRER’S RESPONSIBILITY
The hirer is responsible for the chalet and is expected to take all reasonable care of it. All damages and breakages are the responsibility of the hirer and the cost of making good such shall be payable on demand. The chalet and contents must be left as found. We reserve the right to charge £25 housekeeping fee if the chalet is not left as you found it.
6. OWNERS LIABILITY
Please be aware that a farm can be a dangerous place with machinery being used daily. The owner will not be liable for personal injury (other than resulting from negligence) to the hirer or any member of his party, or for the loss or damage to the property of the hirer (including vehicles and contents). We cannot accept responsibilty for breakdown in public or local supplies, including water or electricity, nor any claims against inconvenience caused by building works that may be deemed as necessary by us. In the case of any breakdown the hirer is asked to notify us immediately. We will use our best endeavours in conjunction with the service company concerned to correct the fault as soon as possible.
7. ARRIVAL AND DEPARTURE
Guests are requested to arrive after 4pm and to vacate their chalet by 10am on the day of departure.
Because we are a working farm, we regret that we cannot accommodate pets.
9. EXTRA COSTS
ELECTRICITY – Throughout the summer months electricity is included in the cost of the holiday, however during the colder months heating will be added as an extra charge. This is ascertained by a meter reading upon arrival and on departure.
10. ADDITIONAL GUESTS
No person in excess of the number agreed at the time of reservation may occupy the property. Breach of this term will terminate the contract without recompense to the hirer.
11. LAST BUT NOT LEAST
Please note, for guests booking into Melbury, please consult your doctor first before using the hot tub if you are pregnant or have diabetes, high blood pressure, heart disease or other cardiovascular conditions.
We have a small unfenced pond by the farmhouse, approximately 100 metres from the chalets so please don’t allow your children to roam on their own.